Collectible-friendly returns with fairness and transparency
Returns are accepted for defective products only. Please review the guidelines below before requesting a return.
Last updated: March 29, 2026
Return eligibility
Contact us within 7 days of delivery with your order number and clear photos or video of the issue.
Defective products only
We only accept returns for products with a verified defect. Contact us within 7 days of delivery with clear photos or video of the issue.
To request a return
- Reach out within 7 days of delivery
- Include your order number
- Attach clear photos or video documenting the concern
- Requests are reviewed for verified defects only
Return shipping costs
Who covers the label?
Return label responsibility
Customers are responsible for return shipping labels for approved defective returns.
Restocking fees
No restocking fee is charged.
Packages must be returned in the original packaging (when available) so we can protect limited-edition figures in transit.
Returns not accepted
Many of our offerings are blind boxes, limited releases, or pre-owned pieces. The following situations do not qualify for a return.
Manufacturer imperfections
Small factory quirks that are common with blind boxes and art toys aren't treated as defects.
- Minor paint irregularities or color swings
- Small mold lines or uneven seams
- Tiny surface marks or light printing differences
Normal signs of use on pre-owned items
Pre-loved collectibles may show gentle wear that reflects previous display or storage.
- Light scratches or shelf marks
- Dust or faint wear
- Mild packaging rub or softening
Blind box dissatisfaction
Surprises are the heart of blind boxes. We cannot accept preference-based returns.
- Not receiving a specific character
- Changing your mind after opening
- Disliking the figure once revealed
Opened packaging
Opened blind boxes or seals are not return-eligible unless a verified defect is present.
- Opened capsules or blind boxes
- Broken factory seals
Minor packaging imperfections
Packaging can pick up light blemishes during overseas transit and storage.
- Slight dents or corner wear
- Small creases or hairline scratches
Exchange policy
Exchanges are not accepted.
We do not offer exchanges, including for alternate characters, colorways, or preference-based requests.
Final notes
Collectibles are handcrafted and vary by nature.
Minor differences, light wear, and subtle imperfections are part of the collectible world and aren’t considered defects. We work hard to describe every figure accurately and share detailed photos so you can shop with confidence. If you ever have doubts, reach out before purchasing and we’ll clarify condition, authenticity, or packaging details.
Return requests and questions can be sent to support@getjackpop.com.